Shipping policy

Last Updated: 02/17/2026

Thank you for shopping with us! Below you’ll find everything you need to know about how orders are processed, shipped, and delivered.

Terms of Service Integration

This Shipping Policy forms part of and is incorporated into our Terms of Service. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

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Order Fulfillment

Orders placed on our website are fulfilled through Amazon Fulfillment Centers using Fulfillment by Amazon (FBA) and Multi-Channel Fulfillment (MCF) services. This allows us to ship orders quickly and reliably using Amazon’s logistics network.

While orders may be packed and shipped through Amazon’s fulfillment network, Almased USA Inc. remains the seller of record for all purchases made on this website.

Since fulfillment is handled by Amazon, shipping methods, carriers, and packaging are determined by Amazon and may vary by location.

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Processing Time

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or holidays begin processing on the next business day.
  • During peak seasons or promotional periods, processing times may be slightly longer.

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Delivery & Risk of Loss 

All orders placed on Almased.com are packed and shipped by Amazon’s fulfillment network.

Responsibility for the package transfers to the customer once the shipping carrier confirms delivery to the shipping address provided at checkout.

Once delivery is confirmed:

  • The order is considered successfully fulfilled.
  • The customer becomes responsible for the security of the package at the delivery location.
  • Almased is not responsible for lost or stolen packages after confirmed delivery.

If a package is marked as delivered but cannot be located, customers should:

  • Check around the delivery location and with household members or neighbors
  • For BuywithPrime orders, contact Amazon for support.
  • For all orders, contact our Customer Support team if additional assistance is needed

We are always happy to help guide you through the carrier claim process when applicable.

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Shipping Methods & Delivery Time

  • Shipping speed options may vary depending on availability and destination.
  • Delivery dates and transit times shown at checkout are estimates only and are not guaranteed delivery dates. Actual delivery may vary due to carrier operations, weather, high shipping volume, or other factors outside of our control.
  • Orders may ship via USPS, UPS, FedEx, or Amazon Logistics.

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Shipping Rates

  • Shipping costs are calculated at checkout based on your order and delivery location.
  • Promotional free shipping offers (if available) apply only to eligible orders and destinations.

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Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.
  • Tracking updates may take up to 24 hours to appear after shipment.

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Shipping Destinations

  • We currently ship to addresses within the United States.
  • We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless otherwise stated.

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Split Shipments

To ensure faster delivery, your order may arrive in multiple shipments at no additional cost to you. Each shipment will have its own tracking number.

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Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

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Undeliverable or Refused Shipments

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, the order will be considered undeliverable.

In these situations:

  • Original shipping fees are non-refundable.
  • shipping charges will be required to reship the order.
  • We will contact you using the email on file to arrange reshipment.

If we do not receive a response within a reasonable time, the order may be refunded minus any original shipping and return shipping costs incurred.

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Delays & Carrier Issues

We are not responsible for delays caused by:

  • Carrier disruptions
  • Weather conditions
  • High shipping volume
  • Incorrect address information
  • Other circumstances beyond our control

If your order is significantly delayed or appears lost, please contact our customer support team and we’ll be happy to assist.

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Damaged or Missing Packages

  • Please contact us within 7 days of delivery so we can resolve the issue as quickly as possible, or complete our return request form, include your order number and photos (if applicable).

We’ll work with Amazon fulfillment to resolve the issue as quickly as possible.

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Questions?

If you have any questions about shipping or your order, please contact us at:
Email: info@almased.com
Phone: 1-877-256-2733

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